Return & Exchange Policy

We want you to be fully satisfied with your purchase. Please read our return, exchange, and refund policy carefully before placing an order.

Return Period

Return or exchange requests must be made within 7 days of receiving your order.

To request a return or exchange, please contact us first with your order number, reason for return, and photos if the item is defective or incorrect.

Return Conditions

Returned items must be unused, unworn, unwashed, and in their original condition with all tags, packaging, labels, and accessories included.

Items that do not meet these conditions may not be eligible for return, exchange, or refund.

Non-Returnable Items

Returns and exchanges are not accepted in the following cases:

• Items that have been used, worn, washed, damaged, stained, altered, or repaired
• Items without original tags, packaging, labels, or accessories
• Items damaged due to customer handling, storage, or care
• Sale items, promotional items, or items purchased with special discounts
• Items requested for return or exchange after the return period has passed
• Personalized, custom-made, or made-to-order items

Change of Mind Returns

If you wish to return or exchange an item due to a change of mind, size issue, color preference, or personal reason, the customer is responsible for all related shipping costs.

Original shipping fees are non-refundable. Additional shipping fees may apply for exchanges.

Defective or Incorrect Items

If you receive a defective item or an incorrect item, please contact us within 7 days of receiving your order.

Please include your order number and clear photos of the item, packaging, and defect or issue.

If the item is confirmed to be defective or incorrect, we will provide an exchange, replacement, or refund. In this case, the related shipping cost will be covered by us.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method. Please note that it may take several business days for the refund to appear, depending on your payment provider or bank.

Shipping fees, customs duties, import taxes, and any additional service fees are non-refundable unless the return is due to a confirmed defective or incorrect item.

Exchanges

Exchanges are subject to stock availability.

If the requested item is out of stock, we may offer a refund or store credit instead.

International Orders

For international orders, customers are responsible for return shipping fees, customs duties, import taxes, and any additional fees related to the return or exchange, unless the item is confirmed to be defective or incorrect.

We are not responsible for delays, lost packages, or additional charges caused by customs clearance or local courier services.

Returned Packages

If a package is returned due to an incorrect address, refusal to pay customs duties or taxes, failure to receive the package, or other customer-related reasons, the customer may be responsible for the original shipping fee, return shipping fee, and any additional costs.

How to Request a Return or Exchange

To request a return or exchange, please contact us with the following information:

• Order number
• Name used for the order
• Reason for return or exchange
• Photos of the item, if the item is defective or incorrect

Please do not send any items back without contacting us first. Returns sent without prior approval may not be accepted.